Ziyaau Samad
10/10
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Anne Matzinger
9/10
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I especially appreciate the support because I still do not master the tool (not using it enough). But I really love the tool, immediate analysis, closing the loop etc...
Mark Penno
10/10
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Working with the team has been a dream, I\'m very happy with all aspects of the service and the customer gauge platform.
Slava Lanovoy
9/10
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Easy to use, hopefully to see more functionalities and flexibility in the survey builder.
Gemma Beddow
7/10
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The integration hasnt been as smooth but to be expected. I am sure it will get easier and we can get back on track with regular cadence meetings with our usual point of contact.
Maria Fernanda Sanchez
10/10
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Estoy satisfecha de estar conociendo esta plataforma y poder buscar formas de implementarla en el trabajo
Vanessa Milan
10/10
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My organisation is getting more and more ready to listen to customers using a cross-functional VoC programme. There\'s still a lot of work to do to improve our VoC capability but the attitude internally is slowly shifting. And I am also becoming better at showing the programme value. I couldn\'t have done this without all CG teams support! I really value our partnership and I enjoy working with all of you. Thank you!
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.
The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.