Amanda Hoger
10/10
|
Fortunately we don\'t have many issues however staff always go above and beyond in a timely manner when I do need assistance.
Paul Edwards
8/10
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I am really happy with the support from Muhammad Raza, he has helped me out on numerous occasions and I am learning CG every time. I would recommend more training sessions so that I could become an expert in CG. I dont really have much to do with Genroe
Barb Terreu
10/10
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Genroe team is fantastic to work with, they make transitioning to using the CustomerGauge platform easy.
Gail Tonkinson
10/10
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I cannot fault the support we have when an issue arrises. always contacted immediately and issue resolved seamlessly
Vanessa Mauss
9/10
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Very good support provided by your teams when we report an issue or send enhancement idea. I am also very happy with the engagement shown by CG to make sure we will succeed with our NPS program.
Stephanie Honoret
10/10
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I\'ve been contacting the support team a lot recently and I\'m impressed by how quick they replied and adjusted the settings as required. This makes (they make!) a big difference.
Dan Delisle
10/10
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Thank you for the great product and excellent service. Big thank you to Monte Kozmits for taking such good care of us!
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.
The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.